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Free HK shipping on orders reach HK$499
High-quality, award-winning products
Specialist range of products made in Britain
 
 

Shipping and Returns

Delivery Charges for Hong Kong Orders

 

Free delivery for any order reaches HK$499.

 

HK$15 delivery charge for any order reaches HK$200.

 

HK$30 delivery charge for any order below HK$200.

 

Note: Applicable to a single delivery address in Hong Kong only.

 

Shipping

 

Orders are usually dispatched within two working days, however please note that some custom made products may take longer to dispatch.

 

We use a number of couriers and the courier used will depend on your location, products, and shipping option selected.

 

Hong Kong

 

SF Express: SF Express is the preferred and designated courier. Normally it takes 2-3 working days for the delivery.

 

Macau

 

Hong Kong Post Office: This is a 5-10 working day delivery service. Or

 

Logistics company: This is a 5-10 working day delivery service

 

Chinese Mainland

 

Please email us at enquiries@furnitureclinic.com.hk for orders to Chinese Mainland.

 

Taiwan

 

Please email us at enquiries@furnitureclinic.com.hk for orders to Taiwan.

 

International

 

Rest of the world: Please visit our UK site for worldwide delivery.

 

Returns

 

In-Store Purchase

 

Subject to the return policy of the individual store.

 

Online Order

 

Cancelling an Order

 

You can cancel your order up to 7 days after receiving it.

 

In order to cancel the order we require written notification of your intent to cancel no later than 7 days after the item has been received. This can be in the form of email, WhatsApp message, WeChat message or letter.

 

If you decide to cancel an order you must send the goods back along with clear information detailing who they were returned by. This information should include an order number, your name and contact details.

 

When cancelling an order you are responsible for the delivery cost incurred to return the goods.

 

In the event that a product does not do as stated a full refund will be offered. It will be Furniture Clinic's decision whether the goods should be returned or not. If we ask for the goods to be returned we will cover the delivery costs.

 

If a product does not work because it was used on the wrong type of leather it was designed for you will be liable for any delivery costs incurred from cancelling or returning the order.

 

Products which are custom made, such as colour matched products, may not be subject to a refund. It will be Furniture Clinic's decision to issue a refund and the value of any refund given.

 

Refunds

 

You have the right to cancel an order within 7 days of receiving it. If, after this time you wish to return the goods for a refund you must inform us in writing.

 

If you wish to return a product because you no longer desire the item you may be asked to cover the delivery costs associated with returning the item. The amount of the refund will be determined once Furniture Clinic is satisfied that the product is in good condition. If the goods have been used then no refund will be offered.

 

You must check that all contents have been received immediately on receipt of your order. Any delay in informing Furniture Clinic of missing items will result in an assumption that products were received as described.

 

If you are returning a product because it has failed to do as it claims we may ask for proof of this failure. It will be at the discretion of Furniture Clinic whether to request return of the goods. If we ask for the goods to be returned we will cover the postage. If you send a product back to us without our request you would be expected to cover the postage charges.

 

If you find that a product is faulty or does not do as stated you have thirty days from receipt to let us know and we will issue a refund.