This privacy policy (the “Privacy Policy”) governs the manner in which Furniture Clinic (Hong Kong) Limited (“Furniture Clinic (Hong Kong)”) collects, uses, maintains and protects information collected from users (each, a "User") of the www.furnitureclinic.com.hk website (the "Website"). This Privacy Policy applies to the Website and all products and services offered by Furniture Clinic (Hong Kong).
With Whom | Examples |
Any party approved by you |
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Advertising partners/data analytics |
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Carriers/Delivery companies |
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Debt collection agencies | |
The government and regulators |
Office of the Privacy Commissioner for Personal Data, Hong Kong |
Companies which help us run our business; support our IT infrastructure and further understand our customers | |
Insurance providers and underwriters | Our insurance company |
Legal representatives | Our solicitors |
Approved repair agents |
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Payment processing companies |
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Reason/Purpose |
Legal Basis for Holding/Processing the Data |
Personal Data Used |
To provide our products and services to you |
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Your name; address; post code; contact telephone numbers; email address |
To correctly bill you and take payment for our products and services and for debt collection |
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Your name; address; post code; contact telephone numbers; email address; account information; payment card details |
To deliver products and services to you |
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Your name; address; post code; contact telephone numbers; email address |
To deliver service communications (such as invoices; warranty documentation) |
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Your name; address; post code; contact telephone numbers; email address; account information |
To provide further information; answer your questions or complaints |
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To manage warranty claims you make |
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Your name; address; post code; contact telephone numbers; email address; account information; claims history |
Reason/Purpose |
Legal Basis for Holding/Processing the Data |
Personal Data Used |
To maintain and improve our products and services e.g. optimise business processes; support efficient management of our staff; analyse performance of web pages and provide relevant content to you |
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Your name; address; post code; contact telephone numbers; email address; account information; claims history |
Assess which of our products and services may be of interest to you |
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Your name; address; post code; contact telephone numbers; email address; account information; transaction history; records of your discussions with our customer support teams (notes from telephone calls; texts; mailed correspondence; web chat and emails) |
Direct marketing |
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Your name; address; post code; contact telephone numbers; email address; account information; transaction history |
Protection of our staff |
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Your name; address; post code; contact telephone numbers; email address; account information; transaction history |
Staff training |
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Your name; address; post code; contact telephone numbers; email address; account information; transaction history |
For the establishment, exercise or defence of legal claims |
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Your name; address; post code; contact telephone numbers; email address; account information; transaction history; claims history |
To seek your consent when we need to contact you |
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Your name; address; post code; contact telephone numbers; email address |
To recover money that is owed to us |
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Your name; address; post code; contact telephone numbers; email address; account information; transaction history; records of your discussions with our customer support teams (notes from telephone calls; texts; mailed correspondence; web chat and emails) |
Maintain accuracy and relevancy of your data |
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Your name; address; post code; contact telephone numbers; email address; account information; transaction history |
Reason/Purpose |
Legal Basis for Holding/Processing the Data |
Personal Data Used |
Direct marketing |
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Your name; address; post code; contact telephone numbers; email address; account information; transaction history |
Reason/Purpose |
Legal Basis for Holding/Processing the Data |
Personal Data Used |
To fulfil our obligations to our regulators |
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Your name; address; post code; contact telephone numbers; email address; account information; claims history |
To record claims history against our warranties |
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Your name; address; post code; contact telephone numbers; email address; account information; claims history; records of your discussions with our customer support teams (notes from telephone calls; texts; mailed correspondence; web chat and emails) |
To record when you exercise any statutory right |
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Your name; address; post code; contact telephone numbers; email address; account information; claims history |
This Privacy Policy is written in English with Chinese translation. If there is any discrepancy or inconsistency between the English version and the Chinese translation versions, the English version shall prevail.
This document was last updated on 1 March 2022.