All prices on the website are correct at the time of publication. Prices may be altered when appropriate and although we will do everything we can to ensure prices are up to date there may be errors from time to time. If we do discover an error we will contact you as soon as possible giving you the option to continue with the new price or cancel the order.
No contract of sale will exist between yourself and Furniture Clinic until we have despatched the goods. You will receive an email notifying you that your goods have been despatched.
You agree that email can be used for communication.
When you receive your email confirming despatch you should check that the order and the details listed are correct. A copy should also be printed or stored for your records.
All online payments are processed by Paypal. Furniture Clinic never have access to your card details or Paypal account. You agree to the use of third party transactions.
When placing an order online you agree that the payment details provided are your own. The use of another person’s card is prohibited without their consent.
You agree that any review or testimonial you submit, including photographs, either via the website, email or post, can be published, royalty free, without your notification. You also acknowledge that these may be edited and removed where appropriate.
You agree that Furniture Clinic is not responsible for any loss, or damages incurred as a result of publication of your reviews, testimonials or photographs.
Cash refund is only available for faulty items.
Returned products must be unused, unopened, in brand new and resalable conditions and have all original manufacturers packaging, materials, and accessories.
We require written notification of your intent to cancel no later than seven days after the item has been received. This can be in the form of an email or letter.
Goods must be sent back along with clear information detailing who they were returned by. This information should include an order number, your name and contact details.
We do not offer refund if a product does not work, or if our products cause colour loss. We strongly advise customers to pre-test our products on unseen area before use. We will not be responsible or liable for any loss or damages whatsoever caused resulting from a failure to pre-test our products on unseen area before use.
Custom made products, such as colour matched products, do not subject to refund.
If the item received is faulty, you have 30 days of receipt to return. We will issue a cash refund.
Delivery times given on the website are a guide only. We cannot guarantee that your parcel will arrive within the estimated time period.
If your parcel is taking longer than expected to arrive please let us know and we will look into the matter for you. We may request that you wait a little longer to allow for delays in the postal system.
We reserve the right to send replacement items using alternative delivery option to that specified when ordering.
If delivery has been attempted by the courier and a card is left requesting you contact them, please do so as soon as possible. Couriers only hold goods for a set length of time before returning them to us. We may ask you to pay a re-delivery charge as well as a charge for having the items returned.
If, after an item is returned, you are not willing to cover the cost of re-delivery we will refund the order minus the delivery cost and the cost of a returns charge imposed by the courier.
If no telephone number is provided when placing the order this makes it difficult for us or the courier to contact you in the event of a problem. If you do not provide a phone number no refund will be offered.
If any of your products are damaged or faulty upon delivery please let us know within seven working days. We may ask for proof of damage before issuing any replacements. This will usually be photographic evidence, but we may ask for the goods to be returned.
(Last updated on 12th September 2013)
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