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ORDER ONLINE OR ON THE PHONE: +852 2904 5011
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Top 5 Products
Leather Care Kit
Leather Care Kit
HK$ 320.00
Leather Handbag Care Kit
Leather Handbag Care Kit
HK$ 230.00
Mould Remover
Mould Remover
HK$ 130.00
Leather Stain Remover
Leather Stain Remover
HK$ 150.00
Leather Re-Colouring Balm
Leather Re-Colouring Balm
HK$ 260.00

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Delivery & Returns

We aim to dispatch all orders within 2 working days, depending upon delivery option chosen. Please note that order placed over the weekend (Saturday and Sunday) or public holiday will be processed on the next working day.

Hong Kong Options

Hong Kong Post: This is a 2 to 7 working days delivery service sent via Hong Kong Post. If you are not in for delivery the item will be left at your local Post office where you can go and collect it, a note will be put through your door / letter box to make you aware of this. This option is available to the whole of Hong Kong, including outlying offshore islands and restricted area or Frontier Closed Area. 

Yamato Ta-Q-Bin Service: Customer can pick the perferable date and timeslot of delivery, including Saturday, Sunday and Public Holiday, 8am – 9pm.

Yamato Ta-Q-Bin Next Day Service: A next working day signed for service, customer can pick preferable delivery time slot.

*Yamato Ta-Q-Bin Services is not available to outlying offshore islands, restricted area or Frontier Closed Area.

Macau Delivery Options

Hong Kong Post Office: This is a 5-10 working day delivery service.

Please email enquiries@furnitureclinic.com.hk for orders to China.

China Delivery Options

Please email enquiries@furnitureclinic.com.hk for orders to China.

Worldwide Delivery Options

Rest of the world: Please visit our UK site for worldwide delivery.

 

Return Policy

In Store Purchase:

Subjected to return policy of individual store unless faulty, please read Faulty Item

Online Purchase:

Return: Returns must be made within 7 days of receipt, in writing, quoting your order number, name and contact details. This can be in the form of an email or letter. Delivery charges are only refundable if the goods are faulty. Refunds will be issued in the form of credit note. Cash refund is not available.

Returned products must be unused, unopened, in brand new and resalable conditions and have all original manufacturers packaging, materials, and accessories.

Please note:

  • Postage (HK$33-100) covering the initail delivery will be deducted for the cancellation of the entire order
  • The item is your responsibility until it reaches us.
  • We only accept returns in the method of recorded delivery / registered mail.
  • The cost of returning the item to us is your responsibility.

Refund will normally be processed within 5 working days but it can take up to 15 working days. You will receive an email confirming receipt of the returned items. Credit note will be sent to the email address provided during checkout.

Please send original invoice and parcel to:

Furniture Clinic

Returns

Shop 312, The Arcade

100 Cyberport Road

Pokfulam

Hong Kong

Faulty Item: If the item received is faulty, please email enquiries@furnitureclinic.com.hk, quoting your order number and details of the faulty products. You have 30 days from receipt to return. We will issue a cash refund or product replacement for faulty item(s).

Please note that we do not offer refund if a product does not work, or if our product(s) causes colour loss. We strongly advise customers to pre-test our products on unseen area before use. We will not be responsible for any loss or damages whatsoever caused resulting from a failure to pre-test our products on unseen area before use.

Custom Made Products: Custom made products such as colour matched products or custom colourant are not subjected to refund.

I received the wrong item: If the item received is not what you originally ordered, please contact customer service within 7 working days, quoting your order number. We will send a replacement order ASAP.

Promotional Terms & Conditions: Promotional Terms & Conditions: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.

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